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Terms and Conditions

Welcome to Paradise Tours. By booking a tour or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

 

1. Acceptance of Terms

 

By booking a tour, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

 

2.  Tour Booking and Payment

 

  • Tours must be booked in advance through our website or authorized agents.

  • Full payment is required at the time of booking.

  • We accept various payment methods as listed on our website.

 

3. Cancellation and Refunds

 

To ensure the highest level of service and planning for all our guests, Paradise Tours adheres to the following cancellation policy:

 

  • Cancellation Notice: All cancellations must be submitted in writing via email to bookings@paradisetours.com. The date on which the cancellation notice is received by Paradise Tours will determine the applicable cancellation fees.

 

3.1. Cancellation Timeline and Fees

 

  • 8 Days or More Prior to Tour Start Date: Guests may cancel their booking 8 days or more before the tour start date for a full refund, minus any associated transaction or administrative fees.

 

  • 7 Days or Less Prior to Tour Start Date: No refunds will be issued for cancellations made 7 days or less before the tour start date. This policy is in place due to the costs incurred by Paradise Tours in preparing for the tour.

 

3.2 Refund Process

 

  • Refund Eligibility: Refunds are subject to the terms outlined in our cancellation policy. Eligible refunds will be calculated based on the timing of the cancellation and any non-refundable expenses already incurred by Paradise Tours.

 

  • Processing Time: Refunds will be processed within 30 days of the cancellation request. The refund will be issued to the original payment method used at the time of booking, unless otherwise requested and agreed upon.

 

  • Associated Costs: Refunds may be subject to transaction or administrative fees, which will be deducted from the total refund amount. These fees cover the costs associated with processing the booking and refund.

 

3.3. Special Circumstances

 

Paradise Tours operates rain or shine! Our tours are designed to be enjoyable in various weather conditions, and we are fully prepared for inclement weather. Rain is not considered a valid reason for cancellation by guests, as it often adds a unique and memorable dimension to the tour experience.

 

In certain circumstances, such as severe weather, natural disasters, or other 'force majeure' events, Paradise Tours may need to cancel a tour for safety reasons. In such cases, guests will be offered the choice between the option to reschedule for a later date, subject to availability, or credit towards future tours.

 

Guests who are unable to participate in a tour due to documented medical reasons may be eligible for a partial refund or credit towards future tours, at the discretion of Paradise Tours. Documentation, such as a medical certificate, may be required.

 

4. Tour Alterations

 

  • Paradise Tours reserves the right to alter itineraries or accommodations due to unforeseen circumstances.

  • We will make every effort to keep changes to a minimum and to provide equivalent alternatives.

 

5. Health and Safety

 

  • You must inform us of any medical conditions or dietary requirements at the time of booking.

  • You are responsible for assessing whether a tour is suitable for you.

  • We recommend that you have comprehensive travel insurance.

 

6. Liability

 

  • Paradise Tours is not liable for any loss, damage, injury, or expense incurred during the tour, except where such liability cannot be excluded by law.

  • We are not responsible for any loss or damage to personal belongings.

 

7. Conduct

 

  • Guests are expected to behave respectfully and responsibly at all times.

  • Paradise Tours reserves the right to remove any guest from a tour whose behavior is deemed inappropriate, with no right to refund.

 

8. Photography and Media

 

  • Paradise Tours may take photographs or videos during tours which may be used for promotional purposes. By participating in a tour, you consent to the use of such media.

 

9. Privacy Policy

 

  • Our Privacy Policy, available on our website, outlines how we handle your personal information.

 

 

10. Changes to Terms of Service

 

  • Paradise Tours reserves the right to update or modify these Terms of Service at any time without prior notice.

 

11. Governing Law

 

  • These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Paradise Tours operates.

 

12. Contact Information

 

For any questions or concerns regarding these Terms of Service, please contact us at:

 

Email: support@paradisetours.com

Phone: 0494 105 073

Address: 92/19 Carina Peak Drive, Varsity Lakes, 4227

 

13. Acknowledgment

 

By booking a tour with Paradise Tours, you acknowledge that you have read, understood, and agree to these Terms of Service.

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